Frequently asked questions

Welcome to our telehealth platform! Below are some frequently asked questions to help you better understand our services. If you can't find the answer you're looking for, feel free to contact our support team, and we'll be glad to assist you.

Yes, whether you have a smartphone or tablet, you can easily connect to the platform and receive the healthcare services you need, all from the palm of your hand. 

At Diagnode, the security and privacy of patient data are of utmost importance. The platform implements robust security measures and adheres to healthcare data privacy regulations, including The Privacy Act of 1988. These measures ensure that patient data is protected, and confidentiality is maintained throughout the telehealth experience.

The reporting features for financial transactions between patients and healthcare providers include billing and invoicing reports, payment tracking, revenue analysis, Medicare claims reports, transaction history, and customisable reporting.

Billing and invoicing reports detail services provided, costs, and taxes. Payment tracking records dates, amounts, and payment methods. Revenue analysis reports offer insights into financial performance. Medicare claims reports track submitted claims and reimbursement status. Transaction history allows healthcare providers to view past financial transactions for transparency and reconciliation.

Customisable reporting options enable healthcare providers to tailor reports to their specific needs by selecting data fields, date ranges, and formatting preferences.

These reporting features streamline financial processes, enhance transparency, and facilitate efficient management of financial transactions within the telehealth system.

Yes, Diagnode telehealth platform offers integration capabilities with existing healthcare systems, such as electronic health record (EHR) systems or practice management software. This allows for seamless data flow and improves workflow efficiency.

Diagnode has developed a special video platform that is highly secure and unique in the market. Each video appointment has its own special link that only you and the patient can use. You can initiate the video session by opening your link, and the patient can join by opening theirs as well. The great thing is that this video platform operates directly in the web browser, so neither you nor your patients need to download any additional apps. Additionally, there’s a virtual waiting room where patients can easily check in for their scheduled telehealth appointments and wait until it’s their turn to be seen

Our appointment scheduling system is designed to enhance the patient booking process by taking various factors into account. These factors include the type of appointment needed, GP referrals, the availability of practitioners, and the urgency of the medical condition. By considering these factors, the system guides patients towards the most suitable appointment options.

For existing patients, the experience is made even smoother with pre-filled forms and the ability to update their information. The system also keeps patients informed about expired GP referrals and allows them to upload screenshots and images to aid in communication. Additionally, an advanced NLP (Natural Language Processing) algorithm extracts referral details automatically. To cater to diverse patient needs, the system provides flexibility with options such as video consultations, telephone appointments, or in-clinic visits.

Practitioners can also block out times in their calendar to indicate unavailability and prevent scheduling conflicts. Integrating seamlessly with popular calendar platforms such as Google Calendar and Microsoft Outlook, the system ensures consistent and up-to-date availability. As a result, the appointment booking experience is significantly improved for both practitioners and patients.

This increased flexibility improves convenience, reduces administrative tasks, and enhances overall efficiency and accuracy.

Our system allows you to personalise appointment types according to your preferences. You have the flexibility to configure options for both initial appointments and follow-ups independently. This includes deciding whether each appointment type can be conducted via video, telephone, or in-clinic consultations. Moreover, you can set different pricing, durations, and urgent pricing for each appointment type, tailoring them to your specific needs.

This high level of customisation empowers you to optimise your appointment management, aligning it seamlessly with your workflow and meeting your unique requirements. The configurable system enhances efficiency, improves the patient experience, and streamlines operations throughout the scheduling process.

Diagnode offers comprehensive support for billing, Medicare claims and reimbursement. Our integrated system simplifies billing with flexible pricing options and upfront payments. You can automate Medicare claim processing, ensuring compliance and eliminating paperwork for patients and healthcare providers. Payments can be divided between professionals and clinics or go directly to professionals, with settlements at month-end. Our streamlined process ensures fast payment deposits within three days. You can prioritise a smooth and hassle-free experience for billing and Medicare claims.

Yes, Diagnode is proudly Australian owned. It was created by two eminent Australian doctors whose vision is to make telehealth services of highly qualified, efficient health providers available to everyone in Australia, no matter where they come from.

Diagnode is designed to be used in Australia. As a popular telehealth platform in the country, it is well-suited for patients and healthcare providers within Australia.